I wasn't even using my angry voice at the time . . .

A kid named Thomas told me to "Calm down Lady" -- twice. The manager was indifferent; the counter staff glass-eyed and slow moving.

In what universe is that appropriate?

This was quite frankly the worst service I have had in a town of service industry faux pas.

Take your money to Memory Express. They are the good ones.

--The disgusted Dr.